Scams aren’t what they used to be. 

They’re not always obvious, they’re not always clumsy, and they don’t always come with spelling mistakes or odd graphics. 

Today’s digital fraud is faster, smarter, and often created with the help of AI. Which means it’s becoming harder for even the most careful people to spot.

And it doesn’t matter whether it’s Christmas, summer, or an ordinary Tuesday. Scammers don’t take days off. 

That’s why it’s so important for every business, no matter the size, to understand the basics of staying safe online.

The first thing scammers try to do is rush you. 

They love creating pressure. Countdown timers, “urgent” warnings, messages that say your account will close in minutes, or delivery alerts claiming you must act right now. 

The moment they make you panic, your guard drops. That’s why one of the most powerful habits you can build is: Stop. Think. Verify.

If anything makes you feel rushed or stressed, pause immediately. Then check what’s going on using a trusted source. 

Don’t click the link inside a suspicious email or text. Instead, visit the company’s official website or call their real phone number. 

Scammers often use tiny tricks, like slightly misspelled website addresses, to fool you into thinking they’re legitimate.

It also helps to know what scammers are usually after. Most of the time, they want your money or your data. That’s why so many fake messages claim there’s a problem with your bank, a missed delivery, a locked account, or a prize waiting for you. 

Real companies won’t ask for your full bank details, passwords, or remote access over email, text, or unexpected phone calls. If someone does, it’s a scam.

But awareness isn’t enough on its own. You also need good defences in place. 

Thankfully, modern tools make this much easier. 

Using an authenticator app (for multi-factor authentication) adds an extra lock to your accounts, even if someone steals your password. 

A password manager can generate strong passwords for you and remember them safely, so you don’t have to reuse simple ones. 

And keeping your software updated means you’re closing known weaknesses that scammers love to exploit.

Another smart habit is regularly checking which apps and devices have access to your accounts. Especially if you use Google or Facebook to sign in to other services. Sometimes old devices or unused apps stay connected without you realising, and that’s a risk worth clearing up.

There’s one final step many people forget: Reporting scams. 

It’s not just for your benefit. It helps protect everyone else too. Every report helps experts take down dangerous websites and warn others.

Digital fraud is getting more advanced, but the good news is that simple, consistent habits can keep you and your business safe. Stay calm, stay cautious, and stay informed.

And if you’d like help putting the right protections in place for your team, get in touch.

The post Important: Protect your business from digital fraud appeared first on Sussex Tech Support.

You know that feeling when everything should be running smoothly… but something in your IT just keeps getting in the way? 

Not a big dramatic failure.

Just a constant sense that your systems are slower, fussier, or more fragile than they used to be.

That’s usually a sign of technical debt. 

And now that Windows 10 has officially reached end of life, many businesses are discovering just how much of this hidden debt they’ve built up without realising it.

Technical debt is simply what happens when businesses delay upgrades or stick with outdated systems for “just a bit longer”. 

The problem is, the longer you leave it, the more it piles up. 

Eventually it starts to limit productivity, increase downtime, and open the door to security risks. 

A recent survey found that nine in ten businesses are dealing with Windows-related technical debt, and half have already experienced downtime because of it. 

Yet only 14% are planning to fix it soon.

Why the hesitation? 

For many, upgrading feels daunting. It takes time. It costs money. And there’s a fear of breaking something that still sort of works. 

Others worry about the disruption caused by moving older, bespoke applications to modern systems. 

Ironically, though, leaving everything as it is can be just as disruptive. Unsupported systems are more likely to fail, more vulnerable to attacks, and far harder to maintain.

The good news is that you don’t need to clear all your technical debt at once. 

The smart approach is to chip away at it gradually. 

Upgrade devices in phases, use specialist tools that move older apps safely to newer environments, and keep an eye on risks using automation. 

This spreads out the cost, reduces disruption, and builds a culture of continuous improvement.

By tackling technical debt bit by bit, you create a stronger, safer IT foundation. One that supports growth rather than getting in the way of it. 

And once that foundation is in place, your business is far better prepared to adopt new technologies, including AI, without tripping over outdated systems.

If your IT feels sluggish, unreliable, or harder to manage than it should, it might not be “just how things are”. It could be technical debt. 

We can help you unlock smoother operations and faster growth. Get in touch.

The post Is “technical debt” slowing your business growth? appeared first on Sussex Tech Support.

Be honest, when was the last time you forgot a password and ended up in that endless loop of “reset your password” emails?

It’s one of the biggest frustrations of modern working life. 

But it might finally be coming to an end.

Microsoft has announced that passkeys can now be synced across your devices using your Microsoft Account in Edge.

If you’re not familiar with passkeys yet, they’re a clever, password-free way to log in. 

Think of them as a more secure and much simpler replacement for passwords. Instead of typing a string of letters, numbers, and symbols, you use your device’s built-in security, like Face ID, fingerprint recognition, or a PIN, to prove it’s really you. 

The system uses something called the FIDO2 standard, which ties your login information directly to your device. 

No passwords to steal, no phishing links to fall for.

Until now, though, there’s been one big problem: Passkeys were usually stored locally on your device. 

That meant if your laptop died or you upgraded to a new PC without backing them up, you could lose access to your accounts completely. 

Not ideal.

Now, with Microsoft’s latest update to Edge, that headache is over. 

Your passkeys can be securely stored and synced in the cloud, protected by your Microsoft Account and an extra PIN via Microsoft Password Manager. 

That means you can sign in to any Windows 11 PC with your account and your passkeys come with you. No fuss, no lockouts, no panic.

And before you worry, this doesn’t mean your data is suddenly up for grabs. 

Microsoft has made it clear that synced passkeys are encrypted in the cloud. They’ll have multiple layers of protection. 

In fact, it’s just as secure as storing them locally, but much more convenient.

This is another small but important step toward better productivity and security. 

Fewer passwords mean fewer resets, fewer support tickets, and far less risk of someone reusing weak passwords or falling for phishing scams. 

And for your employees, it’s one less thing to remember.

Passkeys are already rolling out to Windows 11, with support for Mac and mobile on the way. So next time you’re prompted to “Save as passkey” in Edge, say yes.

The post At last: Sync passkeys across your devices appeared first on Sussex Tech Support.

Here’s a question to make you pause: Do you know exactly who in your business can access your critical data right now?

And more importantly, do they need that access to do their job?

If you’re like most business owners, you probably assume that access is sorted out during setup and that’s the end of it. But new research says otherwise.

It turns out that around half of staff in businesses have access to far more data than they should.

Which is a big problem.

Not just because of the risk of someone doing something malicious, but because mistakes happen. When people can see things they don’t need, it opens the door to accidents, breaches, and headaches with compliance and audits.

This is what’s known as insider risk.

It simply means the risk that comes from people inside your business, whether they’re employees, contractors, or anyone else who has access to your systems.

Sometimes insider risk is deliberate, like when someone steals data.

But far more often it’s unintentional. Someone clicks on the wrong thing, sends information to the wrong person, or keeps hold of access when they leave the business. And that’s when trouble starts.

One of the biggest issues is what’s called “privilege creep”.

That’s where people gradually build up more access than they really need, often because they move roles, get added to new systems, or no one takes a close look at what they can see.

The research shows that only a tiny percentage of businesses are actively managing this properly. And that means huge amounts of data are being left exposed.

Even scarier, nearly half of businesses admit that some of their ex-staff still have access to systems months after leaving. That’s like leaving the keys to your office in the hands of someone who no longer works for you.

The solution is to make sure your people can only access what they need, and nothing more. This is often called “least privilege”.

It means setting up systems so that permissions are limited to what’s necessary. And access is only given temporarily when required. That’s sometimes referred to as “just in time” access.

And just as important, when someone leaves your business, all their access should be removed straight away.

Today’s world of cloud apps, AI tools, and “invisible IT” (where software is used without IT even knowing about it) makes this trickier. But it’s not impossible. It just means being proactive.

Regularly reviewing who has access to what, tightening permissions, and using tools that help automate this can make a huge difference.

The aim isn’t to slow people down. It’s to protect your data, your customers, and your business’s reputation.

If you need help checking how secure your access controls are, get in touch. It’s better to know now than after a breach.   

The post Half of staff have too much access to data appeared first on Sussex Tech Support.

If you’ve installed version 24H2 of Windows 11 for your business, you might have noticed an annoying glitch in File Explorer.

File Explorer is that familiar window you use to browse your files and folders. Normally, it’s straightforward – but some people are running into issues with the “See more” menu after downloading this update.

The menu, which is marked by three little dots, usually pops up below your mouse cursor, giving you options like “Select All” or “View Properties”.

But thanks to a recent bug, the “See more” menu is flying up to the top of the screen, often disappearing out of sight. And if you’re using File Explorer in full-screen mode, some menu options might not even be visible.

Frustrating, to say the least.

Luckily, there’s a simple workaround: Just make sure you’re running File Explorer in windowed mode where it shares the screen with other applications. To do this, click the square icon in the top-right corner (next to the “X” you’d click to close it).

You can then resize the File Explorer window, allowing you to use the “See more” menu, even if it’s still misbehaving.

The good news is that Microsoft are aware of the problem. They’re working on a fix.

Little glitches like this can be a nuisance when you and your team are trying to get things done.

Can we help you squeeze more productivity out of your applications? Get in touch.

The post Here’s how to fix that Windows 11 File Explorer glitch appeared first on Sussex Tech Support.

When someone leaves your business, you might be so wrapped up in the rush of everyday tasks, you forget to delete their login details.

It’s easy to overlook. You’ll get around to it later, right?

But unused login details could be a ticking time bomb for security breaches, leaving the doors wide open to cyber criminals. It can also be an unnecessary drain on your budget if you’re paying for old subscriptions you no longer need.

A recent report found that almost half of businesses had accounts that were no longer actively managed.

If you’ve forgotten about an account, you’re not monitoring it. And this leaves your business vulnerable to attacks.

These risks aren’t just hypothetical, either. Many cloud security breaches happen because unused login details and accounts have been compromised.

So, what do you need to do?

Take the time to audit all accounts and login details used by your business. Make sure you no longer have accounts open for ex-employees (and check that their access has been fully revoked, not just left inactive).

The same goes for any software or service that you’ve stopped using in your business. You might not realise you’re still paying for a service you haven’t touched in months – or even years.

Going forward, make sure you have a clear process for when people leave, and regularly review the applications and services your business uses.

If you’re not sure where to start, let us help you perform a security review and make sure you’re not leaving your business exposed to unnecessary threats. Get in touch.

The post Security alert: Does your business have old logins for ex-staff? appeared first on Sussex Tech Support.

How do you feel about the technology you use in your business? A recent study found that 90% of business leaders felt confident that their IT systems today are “best in class”.

But how about tomorrow?

The same study showed that:

• Only 39% of business leaders felt confident that their current IT system was future-ready
• 64% worry that their technology might be getting outdated
• Around half the tech used by businesses was at its end-of-life.

When technology is no longer supported by the manufacturer or software creator, it’s like driving a car that hasn’t had a service in years. Sure, it might run fine for now – but sooner or later, it’s going to break down (and it’ll probably happen at the worst possible moment).

When it comes to business IT, cyber security is another big concern. The study found that 65% of business leaders worry about cyber attacks, and 56% admit that they find it a challenge protecting their business from these attacks.

Nobody can control whether their business comes under attack – but you can make sure your business is prepared. And the best way to do that is by keeping your IT systems up to date and investing in the right security tools.

So, how can you make sure your business’s IT is future-ready?

Take a good look at your current setup. Is your tech starting to slow down? Do you need to start replacing your hardware or software?

If your business tech does need updating, don’t wait until things have stopped working. Think ahead and start planning for upgrades now.

And while you’re at it, make sure your team is trained up on how to use the latest tools and systems.

If you need help building a technology strategy for your business’s next few years, that’s what we do – get in touch.

The post How future-ready is your business’s IT? appeared first on Sussex Tech Support.

Staying on top of how your technology is set up is crucial for maintaining a reliable network. And one often-overlooked aspect is managing which applications start up when your business’s PCs start up.

With lots of software wanting to auto-start, it can slow down your system and potentially introduce security risks. But did you know that Windows 11 offers a useful feature that alerts you whenever new apps are added to the startup list?

Every time you hit the power button on your PC, it loads a set of apps automatically. While some of these are essential, others might not be, and can slow down your system’s performance. Over time, as you install more software, your startup list can grow, leading to longer startup times and a slow experience.

Not only that but keeping an eye on startup apps is good security practice. Unwanted or unknown apps starting automatically can be a red flag for malicious software (malware) or other security threats. By receiving alerts about new startup apps, you can quickly identify and investigate any suspicious additions, making sure that your systems stay secure.

How do you enable these alerts in Windows 11? It’s a simple process:

• Start by opening the Windows 11 system settings. You can do this by clicking the Start menu and selecting the gear icon or by pressing ‘Windows + I’ on your keyboard.

• In the settings window, click on ‘System’ in the left sidebar, then select ‘Notifications’ on the right.

• Scroll down to the bottom of the notifications page. Just above Additional settings, you’ll find ‘Startup App Notification’, which is switched off by default. Move the slider to ‘On’.

From then on, you’ll receive a notification whenever a new application is added to the startup process. You can even customise what this notification looks like by clicking on the arrow next to the slider button, allowing you to adjust its appearance and sound to suit your preferences.

Turning on these alerts brings several benefits to your business. First, it helps keep your PCs running efficiently. By staying informed about new startup apps, you can quickly disable any unnecessary software that might be slowing down your system. This means faster start times and better overall performance, allowing your team to get to work without delays.

Secondly, it enhances security. Receiving alerts for new startup apps means you can immediately investigate any unknown or suspicious additions. This proactive approach helps prevent potential security threats from taking hold, safeguarding your business data and systems.

Lastly, it’s a great way to keep track of what’s installed on your machines. With various team members possibly installing different software, these alerts give you a clear overview of what’s being added to the startup list, making sure that only approved applications are running.

To further manage startup apps, you can use Task Manager. Press ‘Ctrl + Shift + Esc’ to open Task Manager, then select the ‘Startup’ tab. Here, you’ll see a list of all the apps that start with Windows, along with their impact on boot time. You can enable or disable apps by selecting them and clicking the appropriate button at the top right.

By regularly checking this list and using the new alert feature, you can keep your startup process streamlined and your system secure.

A better answer is getting someone to set all of this up and manage it for you. We specialise in making technology easy for businesses. If we can help, get in touch.

The post Slow PCs? Manage which applications launch at startup appeared first on Sussex Tech Support.